Job Description

Salary: $98,000 - 138,000 per year Requirements:

• Bachelors degree in computer science, information technology, healthcare administration, or a related field, plus 5–7 years of healthcare system analysis and support experience; alternatively, 10+ years of relevant experience may substitute for a degree.
• Experience with Epic applications and healthcare workflows, such as clinical, revenue cycle, or IT workflows.
• Strong requirements-gathering, workflow-design, and testing skills.
• Familiarity with ITIL, change control, SDLC practices, system governance, and waterfall or agile project methods.
• Ability to communicate effectively with clinical and operational stakeholders and managed service providers, and to produce clear documentation.
• Demonstrated ability to manage complex projects and lead cross-functional teams.
• For the Application Training focus: Epic Training Environment Build certification, at least 3 years of experience, and two Epic Application Principal Trainer certifications.
• Preferred for the Application Build focus: current Epic certification or proficiency in a relevant module; at least 3 years of Epic build and configuration experience; and experience in a leadership or supervisory role.
• Preferred for the Application Build focus: experience with system integration, HL7, FHIR, and interface testing; exposure to SQL, Clarity, Caboodle, SlicerDicer, or reporting tools; and relevant patient access, billing, coding, finance, or clinical operations experience.
• Desired: ITIL Foundation certification, Epic application certifications, experience in a large healthcare system or hospital, familiarity with other healthcare systems and regulations, cloud platform experience, business intelligence or analytics skills, or a related masters degree or higher.

• Work with stakeholders to gather and refine requirements, document current workflows, and design Epic configurations that support operational goals and policies.
• Maintain specifications, decision logs, and design documents; identify gaps and needed changes for upgrades, regulatory updates, and new initiatives.
• Manage smaller implementation and upgrade projects, lead project teams, and apply suitable project management methods.
• Create and maintain system and process documentation, and mentor junior analysts.
• For the Application Build focus, configure Epic records, master files, security, rules, and workflows according to approved designs and change-control standards.
• Develop and run unit, integration, and user acceptance tests; document evidence, resolve defects, and validate interfaces, printing, reporting, downstream workflows, and upgrade regressions.
• Coordinate releases, environment moves, and downtime procedures; provide go-live and post-go-live support, including rounding, office hours, tip sheets, and at-the-elbow assistance.
• Triage service requests and incidents, provide advanced support for Epic, Workday, Kronos, and other applications, and meet service-level agreements through root-cause analysis.
• Coordinate with IT, clinical, interface, and analytics teams on system integrations, data exchanges, reporting, extracts, registries, and consistent data definitions.
• Support regulatory readiness, audits, privacy and security controls, and ITIL-aligned incident, problem, change, and configuration processes.
• For the Application Training focus, design and maintain training programs and the CareConnect curriculum, ensuring materials and training environments are accurate, ready, and aligned with organizational priorities.
• Communicate system releases and upgrades, incorporate learner and stakeholder feedback, and manage training-related requests and incidents.
• Prioritize, assign, and resolve training requests within service expectations; document resolutions, identify trends, and improve support processes and user experience.

• Business Intelligence
• Cloud
• HL7
• Support
• ITIL
• SQL
• Security
• AI
• AWS
• Azure
• CMS
• Incident Management

More:

We are OhioHealth, a health system guided by the belief that wellness and illness are part of a lifelong partnership, and that people benefit from expert guidance. We work to inspire hope, support health, and help our associates grow in their careers and communities. In this Senior Systems Analyst Epic role, you will focus on either application build or application training, helping improve clinical and operational workflows and support safe care, revenue cycle operations, and regulatory compliance. The position is in IT Revenue Cycle, works day shift, and is scheduled for 40 hours per week. We are an equal opportunity employer and comply with applicable state, federal, and local regulations. Positions designated as remote are eligible to be performed only from Ohio.

last updated 44 week of 2026

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