Job Description

Salary: $98,000 - 138,000 per year Requirements:

• Bachelors degree in Computer Science, Information Technology, Healthcare Administration, or a related discipline
• 1–3 years of experience in systems or application analysis, support, or similar IT work; healthcare experience is preferred
• If no degree is held, 5+ years of experience in systems or application analysis, support, or related IT roles, with healthcare experience preferred
• Experience with Epic applications and healthcare workflows, including clinical, revenue cycle, or IT functions
• Strong skills in requirements gathering, workflow design, and testing
• Familiarity with ITIL, change control, SDLC practices, system governance, and waterfall or agile delivery methods
• Ability to communicate clearly with clinical and operational stakeholders and managed service providers, and to produce solid documentation
• Proven ability to support small to medium initiatives and work effectively across cross-functional teams
• For the Application Training focus: Epic Training Environment Build certification or proficiency, or the ability to obtain it within the required timeframe, plus 1+ year of training environment build or application support experience
• For the Application Training focus: Epic Principal Trainer certification is preferred, or the ability to obtain it within the required timeframe
• For the Application Build focus: current Epic certification or proficiency in one or more relevant modules, such as HB, PB, Cadence, Referrals, Orders, ClinDoc, or Clarity
• For the Application Build focus: 1+ year of Epic build or configuration experience is preferred, or a demonstrated ability to learn and apply build standards quickly
• For the Application Build focus: exposure to system integration concepts such as HL7 and FHIR, along with interface testing, is preferred
• For the Application Build focus: exposure to reporting and data tools such as Clarity/Caboodle, SlicerDicer, Reporting Workbench, or Radar is preferred
• For the Application Build focus: prior experience in patient access, billing, coding, finance, or clinical operations is preferred for the relevant modules
• ITIL Foundation certification is desired, though not required
• Epic application certifications are desired
• Experience in a large healthcare system or hospital setting is desired
• Experience with other healthcare applications and systems is desired
• Knowledge of healthcare regulations and compliance standards is desired
• Familiarity with cloud platforms such as AWS or Azure is desired
• Experience with business intelligence and analytics tools is desired

• Gather and refine stakeholder requirements, map current-state workflows, and design Epic solutions that align with operational goals and policy
• Create and maintain specifications, decision logs, and design documentation to support traceability and change control
• Perform gap analyses to identify configuration or workflow changes needed for upgrades, regulatory updates, or new initiatives
• Support small projects and enhancements for system implementations and upgrades under senior guidance
• Apply common delivery approaches, including waterfall and agile, while following the established project methodology
• Take part in project teams and complete assigned work on schedule
• Develop and maintain documentation for system configurations, workflows, and support procedures
• Configure records, master files, and tools such as profiles, rules, security classes, and workflows according to approved designs
• Maintain environment consistency and follow change management and build naming standards
• Create and run unit, integrated, and UAT test plans; record and resolve defects; and document test results
• Validate interfaces, printing, reporting, and downstream workflows, including regression coverage during upgrades
• Coordinate release activities, environment moves, and downtime procedures for upgrades and patches
• Deliver go-live and post-go-live support, including rounding, office hours, tip sheets, and at-the-elbow assistance
• Manage service requests and incidents promptly, meeting SLAs through triage, documentation, and root-cause analysis with guidance as needed
• Support Epic and other enterprise applications as assigned, and partner with IT and operational teams on cross-application impacts and integrated workflows
• Work with interface teams on HL7, FHIR, PDFs, CCD/CCDA, and other data exchange workflows
• Partner with analytics teams on Clarity/Caboodle extracts, registries, and operational reporting needs
• Maintain consistent data integrity and metric definitions across modules and stakeholders
• Support regulatory readiness, audit needs, and policy alignment
• Embed privacy and security controls, including sensitive-record handling and audit trails
• Contribute to ITIL-aligned incident, problem, change, and configuration management processes
• Support the design and delivery of role-based training aligned with operational workflows and organizational standards
• Help maintain and update the CareConnect curriculum in partnership with training leadership
• Support curriculum accuracy and consistency by following established build and validation processes
• Incorporate learner and stakeholder feedback into curriculum updates and ongoing improvement efforts
• Assist with build, maintenance, and readiness activities for training environments under established standards
• Communicate system releases and upgrade impacts to training stakeholders through approved channels and templates
• Manage end-user training requests and incidents professionally and efficiently
• Support triage and resolution of requests within service expectations and escalate when appropriate
• Document incidents and resolutions to build a stronger knowledge base
• Collaborate with IT and operational partners to identify trends and recommend preventive improvements
• Contribute to process improvements that enhance service quality and user experience

• AWS
• Azure
• Business Intelligence
• Cloud
• HL7
• Support
• ITIL
• Security
• CMS
• Incident Management

More:

We are more than a health system; we are a belief system. We believe wellness and sickness are part of a lifelong partnership, and we work to help people uncover their own strength to be healthy. We inspire hope and strive for excellence through learning, growth, and achievement in our careers and communities. This is a day shift position in our IT Imaging department, with 40 scheduled hours per week. Remote roles are only eligible for work from Ohio. We are an equal opportunity employer and maintain compliance with applicable state, federal, and local regulations.

last updated 44 week of 2026

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