Job Description

Main Responsibilities of a Host - Hostess:

• Greeting guests as they enter and seating them to the appropriate table
• Answering phone calls for reservations, customers questions and take-out orders
• Providing and cashing out take-out orders

Host - Hostess Job Description:

We are looking for a host - hostess to fill a vacant spot in our front of the house staff and contribute to the overall excellence of our restaurant.

The person we are hoping to employ is first and foremost an organized, customer-oriented individual who is willing to work as a team player, follow instructions, and help us provide our customers with the best authentic Italian dining experience.

A good candidate for this job is a person with attention to detail who can provide great customer service both in person and over the phone in a fast-paced environment. Knowledge of the menu, positive attitude, ability to work well under pressure while positively engaging with customers and other team members complete the figure.

Other responsibilities of a Host - Hostess:

• Maintaining an organized front of the house with take-out orders
• Answering any initial questions from our customers both in person and over the phone
• Engaging with guests to ensure they are happy with food and service
• Managing the reservation list assigning tables to reservation as well as managing walk-in customers and wait list
• Responding to complaints and helping to resolve them
• Helping out with other positions in the restaurant as needed

Host - Hostess Job Requirements:

• Ability to provide top-notch customer service in a fast-paced environment
• Possess a positive attitude and ability to work well under pressure with all restaurant staff
• Follow instruction and ask questions for clarifications if needed
• Ability to work in a standing position for long period of times
• Ability to handle money accurately and work with a point-of-sale system
• Previous restaurant job experience a plus but not necessary

Mamma G's is a family owned and operated Italian restaurant in Rochester, NY conveniently located near the expressway. We offer a variety of authentic Italian dishes for dine-in or takeout. We have something for everyone – from Italian paninis to pasta to fish and chips. Join our family at Mamma G’s for lunch or dinner.

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