Job Description

: SUMMARY The Senior Mortgage Loan Officer is responsible for providing exceptional service to our members through accurate financial counseling and professional interviewing skills while producing high quality loans that meet the credit union guidelines. This role effectively responds to a member's unique lending situations, applying independent thinking to optimize the best loan solution to meet the member's financial needs. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education and/or Experience: High school diploma and 3 to 5 years of first mortgage loan origination (sales) experience. Knowledge and understanding of Fannie Mae guidelines.
• Certificates, Licenses, Registrations: National Mortgage Licensing System (NMLS) and Registry required.

ESSENTIAL FUNCTIONS Loan Origination & Sales Responsibilities:

• Manage inbound and outbound member calls and incoming emails to effectively sell mortgage loans (first and second mortgage offerings).
• Meet directly with members to collect and evaluate financial and personal data to pre-qualify, counsel, and recommend appropriate residential lending products to applicants.
• Educate members about the loan process and available loan products, rates, and credit union guidelines that apply to loan requests.
• Obtain residential mortgage loan application requests via face-to-face, mail, fax, telephone, and Internet. The MLO ensures exceptional member service by maintaining thorough knowledge of lending programs, policies, procedures, and regulatory requirements, demonstrating a commitment to professional ethics, complying with all Credit Union, Federal and State compliance policies and adhering to HMDA requirements.
• Offer or negotiate terms of residential mortgage loans after review from the real estate underwriter.
• Analyze credit report, application, and other supporting documents to identify financial needs, cross-sell Credit Union products and services.
• Proactively make follow-up calls for Member inquiries and incomplete applications received.
• Work closely with the underwriter and processors to ensure loans are efficiently processed, collecting supporting documents to move loans forward into a complete application.
• Utilize the tools and resources available to make outbound calls to members to generate new real estate business.
• Maintain strong relationships with Branch and department team members to develop new business opportunities and increase loan growth.

Additional Responsibilities:

• Update and manage pipeline (reports) to achieve individual and department mortgage production goals as outlined by the Credit Union.
• Provide leadership and support to MLOs and mortgage lending team.
• Assist Management by training, mentoring and motivating branches and departments in generating leads to increase loan growth.
• Actively participate in mortgage related campaigns and promotions, business development events and real estate seminars as needed to attract new business opportunities. Provide ideas and solutions that can help improve process efficiencies, working directly with management on testing to successfully implement and improve workflows and member experiences.
• Work directly with management to assist with the coordination of mortgage-related sales campaigns and promotions, including but not limited to attending real estate seminars as needed.
• Stay informed of trends and developments in the local real estate market and the needs of our members as well as changing rules and regulations pertaining to real estate loans. Provide recommendations to management on product and program improvements.
• Understand and comply with all applicable credit union policies and procedures as well as governing laws and regulations and FNMA guidelines.
• Respond promptly to requests and questions from internal staff and members.
• Achieve production goals as established by the Credit Union.
• Compliance with the Bank Secrecy Act, OFAC and USA PATRIOT Act, including but not limited to completing Member Identification Program requirements, customer due diligence, identifying high risk accounts and reporting suspicious activities to supervisor and BSA Officer.

KNOWLEDGE, SKILLS, AND ABILITIES

• Exceptional decision-making ability, excellent written and verbal communication skills
• with demonstrated ability to communicate professionally at all levels.
• Results oriented with strong time management skills (able to handle competing priorities effectively within established time frames).
• Ability to conduct thorough research; interpret and understand laws and regulations and provide workable recommendations and solutions to problems.
• Broad knowledge of, and practical experience with real estate operations functions, products and services, and the laws and regulations which affect the Credit Union.
• Effective interpersonal skills and ability to work with all levels of staff and members in a professional, approachable, and positive manner.
• Able to maintain strict confidentiality. High ethical and professional standards.
• Computer literate and proficient in software applications, online research tools and MS Office: Word, Excel, PowerPoint, and Outlook.
• Hungry: Always looking for more. More things to do. More to learn. More responsibility to take on. Self-motivated and diligent. Constantly thinking about the next step and the next opportunity.
• Humble: Lack excessive ego or concerns about status. Quick to point out the contributions of others and slow to seek attention for self. Shares credit emphasizes team over self and defines success collectively rather than individually.
• Smart: Have common sense about people. Tend to know what is happening in a group situation and how to deal with others in the most effective way. Demonstrates good judgment and intuition around the subtleties of group dynamics and the impact of their words and actions.

PHYSICAL REQUIREMENTS The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the position's essential functions.

• Full-time hours required, with additional work hours as necessary to accomplish objectives, goals, and projects.
• Occasionally lift and/or move up to 10 pounds.

EEO STATEMENT Mirastar encourages diverse applicants to apply for all positions. Mirastar does not discriminate in employment opportunities or practices on the basis of race, color, religion, creed, sex, familial status, marital status or domestic partner status, national origin, age, disability, marital status, pregnancy, childbirth, breastfeeding or related condition, ancestry, medical condition including genetic characteristics, veteran or military status, sexual orientation, gender identify, gender expression, any persons holding an undocumented “AB 60” driver's license, or any other characteristic protected by law. This provision also includes the perception that anyone has any of the above characteristics or is associated with a person who has or is perceived as having any one of these characteristics. Discrimination based on any of these protected classifications is unlawful and is a violation of company policy. The Company makes all employment decisions without regard to these protected statuses and does not tolerate harassment or discrimination. This is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. Mirastar Federal Credit Union reserves the right to revise or change job duties and responsibilities as the need arises. $37.36 - $46.70 an hour

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