Job Description
Salary: $98,000 - 138,000 per year Requirements:
- Bachelors degree in Computer Science, Information Technology, Healthcare Administration, or a related field, plus 1–3 years of system/application analysis, support, or related IT experience; healthcare experience is preferred.
- In place of a degree, 5+ years of system/application analysis, support, or related IT experience; healthcare experience is preferred.
- Experience with Epic applications and healthcare workflows, such as clinical, revenue cycle, or IT workflows.
- Strong requirements-gathering, workflow-design, testing, and documentation skills.
- Familiarity with ITIL, change control, SDLC practices, system governance, and waterfall or agile project methods.
- Ability to communicate with clinical and operational stakeholders and managed service providers, support small-to-medium initiatives, and work effectively across teams.
- For the Application Training focus: Epic Training Environment Build certification or proficiency, or ability to obtain it within the required timeframe; at least 1 year of training environment build or application support experience. Epic Principal Trainer certification is preferred, or must be obtainable within the required timeframe.
- Preferred for the Application Build focus: current Epic certification or proficiency in one or more relevant modules, such as HB, PB, Cadence, Referrals, Orders, ClinDoc, or Clarity; at least 1 year of Epic build/configuration experience or demonstrated ability to learn and apply build standards quickly.
- Preferred for the Application Build focus: exposure to integration concepts such as HL7 or FHIR, interface testing, reporting and data tools such as Clarity/Caboodle, SlicerDicer, Reporting Workbench, or Radar, and relevant patient access, billing, coding, finance, or clinical operations experience.
- Desired: ITIL Foundation certification; certification in one or more Epic applications; experience in a large healthcare system or hospital, with other healthcare applications, or with healthcare regulations and compliance; familiarity with AWS or Azure; and experience with business intelligence and analytics tools.
Responsibilities: - Partner with stakeholders to gather and refine requirements, document current workflows, and design Epic configurations that support operational goals and policies.
- Maintain specifications, decision logs, and design documents; perform gap analyses for upgrades, regulatory changes, and new initiatives.
- Support smaller implementations, upgrades, and enhancements under senior team guidance; participate on project teams, follow established project methods, and complete assigned work on schedule.
- Create and maintain documentation for configurations, workflows, support procedures, and training, following team standards.
- For Application Build: configure Epic records, master files, and tools, including profiles, rules, security classes, and workflows; maintain environment consistency and follow change-control and naming conventions.
- For Application Build: develop and execute unit, integrated, and user acceptance tests; track and resolve defects, document evidence, validate interfaces and downstream workflows, and confirm upgrade regression coverage.
- For Application Build: coordinate releases, environment moves, and downtime procedures; provide go-live and post-live support, including rounding, office hours, tip sheets, and at-the-elbow assistance.
- For Application Build: manage requests and incidents promptly, meeting service levels through triage, documentation, and root-cause analysis; support Epic and other assigned enterprise applications and collaborate on cross-application workflows.
- For Application Build: work with interface teams on HL7, FHIR, PDF, CCD/CCDA, and other exchange workflows; partner with analytics teams on Clarity/Caboodle extracts, registries, and reporting; promote consistent data integrity and metric definitions.
- For Application Build: support regulatory readiness, audits, and policy alignment; apply privacy and security controls, including sensitive-record handling and audit trails, and contribute to ITIL-aligned incident, problem, change, and configuration management.
- For Application Training: support the design and delivery of role-based training, maintain and update the CareConnect curriculum with training leaders, and follow established build and validation practices to ensure accuracy and consistency.
- For Application Training: incorporate learner and stakeholder feedback, support training-environment maintenance and readiness, and communicate releases and upgrade impacts through approved channels and templates.
- For Application Training: manage end-user training requests and incidents professionally, help triage and resolve them within service expectations, escalate when appropriate, document outcomes, identify trends with partners, and recommend preventative and service-quality improvements.
Technologies: - AWS
- Azure
- Business Intelligence
- HL7
- Support
- ITIL
- Security
- Cloud
- CMS
- Incident Management
More:
We are OhioHealth, a health system grounded in the belief that wellness and illness are part of a lifelong partnership, and that people can benefit from expert guidance. We work to inspire hope and help people find their own power to be healthy, while supporting learning and growth in our careers and communities. This Systems Analyst Epic role supports the design, implementation, training, and ongoing support of Epic applications to strengthen clinical and operational workflows, patient safety, revenue cycle operations, and regulatory compliance. The role has two closely related focus areas—Application Build and Application Training—with emphasis depending on team assignment, and works with guidance from senior analysts, architects, and technical leads. It is in the IT Revenue Cycle department, is scheduled for day shift, and is 40 hours per week. Positions designated as remote are eligible for remote work only from Ohio. We are an equal opportunity employer and support applicable state, federal, and local requirements.
last updated 44 week of 2026
Job Tags
Full time, Work at office, Local area, Remote work, Day shift